Privacy Policy - Quana Travel™

Quana Travel — Privacy Policy

Effective Date: September 4, 2025

Quana Travel (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect

When you interact with Quana Travel (e.g., through our website, newsletters, inquiry forms, or when booking travel), we may collect the following:

Personal Information: Name, email address, phone number, mailing address, and payment details (used only for booking travel with suppliers).

Travel Details: Passport information, travel preferences, accessibility needs, emergency contacts.

Technical Data: IP address, browser type, cookies, and usage data (see our Cookie Policy).

Communications: Messages, inquiries, or feedback you share with us.

2. How We Use Your Information

We use your information to:

● Plan, book, and manage your travel arrangements.

● Communicate with you about trips, services, and updates.

● Provide customer support before, during, and after your travels.

● Send newsletters, promotions, and destination inspiration (if you opt in).

● Improve our website and services through analytics and feedback.

● Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

Suppliers: Hotels, airlines, cruise lines, tour operators, and other providers to fulfill your bookings.

Trusted Partners: Fora Travel (our host agency) and affiliated networks to unlock preferred partner perks.

Service Providers: IT support, email platforms, or payment processors who help us operate securely.

Legal Authorities: When required by law or to protect rights, safety, or prevent fraud.

4. Payment Information

Quana Travel does not directly collect or store your payment card details. When booking, we may use your information to process payments directly with travel suppliers (e.g., hotels, airlines). You will always receive receipts directly from the supplier.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location (e.g., Canada, EU, California), you may have rights to:

● Access the personal data we hold about you.

● Request corrections to inaccurate information.

● Request deletion of your data, subject to legal obligations.

● Opt out of marketing communications at any time (unsubscribe links are provided).

7. Data Retention

We retain your information only as long as necessary to:

● Provide services and fulfill bookings.

● Comply with tax, regulatory, and legal requirements.

● Maintain client records for reasonable business purposes.

8. International Travel & Data Transfers

When booking international travel, your information may be shared with suppliers outside your country of residence. These suppliers are responsible for handling your data under their own privacy and security practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

legal@quanatravel.com
Quana Travel – Based in Saskatoon, Canada.